Terms of Use

Last updated: 01/01/2026

1. Introduction and Acceptance of these Terms

These Terms of Use ("Terms") govern your access to and use of the Vacedo website, platform, services and related features (collectively, the "Platform").

By accessing, browsing, registering for an account, listing a property, making a booking request, completing a reservation, or otherwise using the Platform, you agree to be bound by these Terms, as well as any additional policies, guidelines or terms referenced in them, including our Privacy and Cookies Policy and any applicable cancellation policies.

If you do not agree to these Terms, you must not access or use the Platform.

In these Terms, "Vacedo", "we", "us" or "our" refers to the company operating the Vacedo platform in Greece. "User", "you" or "your" refers to any person or entity using the Platform, including Hosts and Guests.

Vacedo may update these Terms from time to time. If we make material changes, we may notify users through the Platform, by email, or by other reasonable means. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the revised Terms.

If these Terms are translated into another language and there is any inconsistency between the English version and the translated version, the English version will prevail, unless mandatory law requires otherwise.

2. The Role of Vacedo

Vacedo is an online marketplace that enables Hosts to advertise and offer accommodation to Guests and enables Guests to search for, request and book accommodation through the Platform.

Vacedo is not the owner, operator, manager, reseller, supplier or provider of the accommodation listed on the Platform, unless expressly stated otherwise.

The accommodation contract is concluded directly between the Host and the Guest. Vacedo is not a party to that accommodation contract and is not acting as a travel organiser, property owner, insurer or guarantor of any listed property.

Vacedo may facilitate certain services related to bookings, including communications, booking workflow, payment processing support, cancellations, refunds, customer support and platform operations. These services do not change the underlying contractual relationship between Host and Guest.

Vacedo may also display or provide access to travel-related services offered by third parties, including experiences and activities powered by GetYourGuide. Any such third-party services may be subject to separate terms and policies of the relevant provider.

3. Eligibility and User Accounts

To create an account or make a booking through the Platform, you must be at least 18 years old and have the legal capacity to enter into binding contracts.

If you use the Platform on behalf of a company, organisation, other individual, or travel party, you represent and warrant that you are authorised to bind that person or entity to these Terms.

You must provide accurate, current and complete information during registration and keep your account information up to date at all times.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You must notify Vacedo immediately if you suspect unauthorised access to or use of your account.

We reserve the right to suspend, restrict or terminate accounts that contain inaccurate information, violate these Terms, create risk for the Platform or other users, or are otherwise unlawful or abusive.

4. Platform Rules and Prohibited Conduct

You agree to use the Platform lawfully, responsibly and in good faith.

You must not:

provide false, misleading or fraudulent information
impersonate another person or entity
use the Platform for unlawful, abusive, threatening, defamatory, discriminatory or harassing conduct
upload malicious code, viruses or harmful software
interfere with the operation or security of the Platform
scrape, crawl, copy, mirror or data-mine the Platform without our prior written consent
circumvent booking, payment or communication systems of the Platform in order to avoid fees or otherwise misuse the Platform
post or transmit content that infringes the rights of others, including intellectual property, privacy or publicity rights

We may investigate violations of these Terms and take any action we reasonably consider appropriate, including content removal, booking cancellation, account suspension, account termination, or reporting to relevant authorities.

5. Listings and Host Responsibilities

Hosts may create and publish listings for accommodation through the Platform. Hosts are solely responsible for their listings, pricing, house rules, descriptions, images, availability, and all information they submit.

By publishing a listing, the Host represents and warrants that:

the Host has all necessary rights, permissions and authority to list and offer the property
the listing is accurate, complete and not misleading
the property exists and is genuinely available for short-term stay
the Host will honour confirmed bookings except where cancellation is permitted under applicable policies or law
the listing and the rental of the property comply with all applicable laws, regulations, licensing, registration, tax and safety requirements

Hosts are solely responsible for determining the rental price, extra charges, house rules, cancellation policy selection, and any conditions applicable to their listing.

Hosts are solely responsible for ensuring that their property is safe, lawful, properly maintained and suitable for guest stays.

Hosts are solely responsible for obtaining and maintaining any insurance they consider appropriate in connection with their property and short-term rental activity.

Where applicable, Hosts are also responsible for complying with any legal, tax, registration or reporting obligations in Greece or in any other relevant jurisdiction.

6. Booking Process and Guest Responsibilities

Guests may browse listings and submit booking requests or complete bookings through the Platform, subject to availability and the Host’s acceptance process where applicable.

A booking is confirmed only when the Guest receives a booking confirmation through the Platform.

Guests are responsible for reviewing the full listing details before booking, including pricing, extra charges, house rules, cancellation terms, check-in requirements, occupancy limits and any restrictions communicated by the Host.

Guests agree to:

provide accurate booking and payment information
comply with the Host’s lawful house rules and check-in requirements
treat the property with care and respect
avoid causing nuisance, damage, unlawful activity or disturbance
pay all amounts due in connection with the booking

Guests are responsible for the conduct of all persons included in their booking or invited to the property during their stay.

7. Fees, Payments and Taxes

Vacedo enables payments through the Platform using payment processing services provided by Stripe.

By using the payment functionality, you acknowledge and agree that payment processing services are provided by Stripe and may be subject to Stripe’s applicable terms, policies and technical requirements.

Vacedo may facilitate the collection of booking payments from Guests and the transfer of payout amounts to Hosts, less any applicable fees, refunds, chargebacks, payment processing costs or other authorised deductions.

7.1 Host Commission

If a booking is concluded through the Platform, Vacedo charges the Host a commission equal to 12% of the net booking amount.

The net booking amount includes:

the accommodation price, and
any additional charges set by the Host that form part of the booking subtotal (such as cleaning fees).

Vacedo’s commission is not calculated on taxes or statutory charges, including but not limited to:

VAT
environmental fees
municipal taxes
any similar tax or mandatory public charge

7.2 Payment Processing Fees

In addition to the Vacedo platform fee, payment processing fees apply to transactions completed through the Platform.

These fees are charged by the payment services provider (Stripe) and depend on the payment method, card type, issuing country and other transaction-related factors.

Payment processing fees typically range between approximately 1.5% and 3.5% of the transaction amount, but may vary.

Such fees are separate from and in addition to the Vacedo platform commission.

7.3 Taxes

Hosts are solely responsible for determining, collecting, reporting and remitting any applicable taxes related to their listings, bookings and rental activity, except where Vacedo is required by law to collect or remit taxes on their behalf.

Vacedo does not provide tax, legal or accounting advice. Users are encouraged to consult their own professional advisers regarding their obligations.

8. Cancellations, Refunds and Booking Changes

Each booking is subject to the cancellation policy selected by the Host and displayed on the relevant listing or booking flow.

Guests should review the applicable cancellation policy carefully before completing a booking.

Hosts are expected not to cancel confirmed bookings except where cancellation is permitted by law, by the applicable cancellation policy, or due to exceptional circumstances.

Vacedo may cancel, suspend, hold, reverse or refuse any booking or payment where reasonably necessary for fraud prevention, security, suspected unauthorised activity, legal compliance, payment failure, chargeback risk, technical error, or breach of these Terms.

8.1 Available Cancellation Policies

The cancellation policies currently available on Vacedo include the following:

Flexible: 24-hour cancellation window, with a 100% refund for cancellations made more than 24 hours before check-in.
Moderate: 7-day cancellation window, with a 100% refund for cancellations made more than 7 days before check-in.
Strict: 7-day and 14-day cancellation windows, with a 100% refund for cancellations made more than 14 days before check-in and a 50% refund for cancellations made between 14 and 7 days before check-in.
Super Strict: 14-day and 30-day cancellation windows, with a 100% refund for cancellations made more than 30 days before check-in and a 50% refund for cancellations made between 30 and 14 days before check-in.
Super Strict: 30-day and 60-day cancellation windows, with a 100% refund for cancellations made more than 60 days before check-in and a 50% refund for cancellations made between 60 and 30 days before check-in.

The specific cancellation policy applicable to a booking is the one selected by the Host for the relevant listing and shown to the Guest before the booking is completed.

For additional information about cancellation policies, please visit Vacedo Cancellation Policies.

9. Experiences and Activities Provided by Third Parties

The Platform may display, promote or provide access to experiences, tours, activities or other travel-related services supplied by third-party providers.

In particular, certain experiences and activities available through Vacedo may be powered and managed by GetYourGuide.

When a user interacts with or books such experiences, separate terms, privacy policies, cookie policies and commercial conditions of the relevant third-party provider may apply.

Vacedo is not responsible for the delivery, quality, legality, safety or performance of third-party experiences and activities, unless expressly stated otherwise.

10. Content, Reviews and User Materials

Users may submit content to the Platform, including listing descriptions, photos, reviews, ratings, messages and profile information ("User Content").

You remain responsible for the User Content you submit and represent and warrant that:

you own it or have the necessary rights to use and share it
it is accurate and not misleading
it does not infringe the rights of any third party
it does not violate any law or these Terms

By submitting User Content to the Platform, you grant Vacedo a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, publish, display, distribute and use that content to operate, market, improve and promote the Platform.

Vacedo may remove, edit, moderate, reject or disable access to any User Content where we reasonably believe it violates these Terms, applicable law, third-party rights, or platform standards.

11. Intellectual Property

The Platform, including its design, branding, text, graphics, interfaces, software and other content made available by Vacedo, is owned by or licensed to Vacedo and is protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, sell, licence, reverse engineer, or otherwise exploit any part of the Platform without our prior written consent.

All trademarks, logos, service marks and trade names displayed on the Platform are the property of Vacedo or their respective owners.

12. Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy and Cookies Policy.

By using the Platform, you acknowledge that personal data may be processed by Vacedo and, where relevant, by third-party providers such as Stripe and GetYourGuide in accordance with their applicable policies and legal terms.

13. Disclaimers

The Platform is provided on an "as is" and "as available" basis to the maximum extent permitted by law.

Vacedo does not guarantee:

the accuracy, completeness or legality of listings or user content
the quality, safety, suitability or availability of any property
uninterrupted or error-free operation of the Platform
that the Platform will always be secure or free from harmful components

To the maximum extent permitted by law, Vacedo disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and quiet enjoyment.

14. Limitation of Liability

To the maximum extent permitted by law, Vacedo shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, including loss of profit, revenue, goodwill, data, business opportunity or anticipated savings.

To the maximum extent permitted by law, Vacedo shall not be liable for:

the acts, omissions or breaches of Hosts, Guests or third parties
property condition, maintenance, legality or safety issues
travel disruption, force majeure, local regulations or third-party service failures
payment delays, banking issues, chargebacks or fraud events outside Vacedo’s reasonable control
third-party experiences, activities or integrations

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

15. Indemnity

You agree to defend, indemnify and hold harmless Vacedo, its affiliates, officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with:

your breach of these Terms
your misuse of the Platform
your listing, booking, stay, property, conduct or User Content
your violation of any law or third-party rights

16. Suspension, Termination and Enforcement

Vacedo may suspend or terminate your access to the Platform, remove listings, cancel bookings, delay payments, or take other protective measures where we reasonably believe that:

you have breached these Terms
you have engaged in fraud, abuse or unlawful conduct
your conduct creates risk or liability for Vacedo, users or third parties
such action is required for legal, regulatory, payment, compliance or security reasons

You may stop using the Platform at any time. Termination of access does not affect any rights, obligations or liabilities that arose before termination.

17. Third-Party Services and Links

The Platform may contain integrations, links, embeds or services provided by third parties, including payment services and experience providers.

Vacedo does not control and is not responsible for third-party websites, systems, content, products, services, policies or practices.

Your use of third-party services may be subject to separate terms and policies of those third parties.

18. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of Greece, subject to any mandatory consumer protection rules that may apply under the laws of your country of residence.

The courts of Greece shall have non-exclusive jurisdiction over disputes arising out of or in connection with these Terms, except where mandatory law gives consumers the right to bring claims in another competent jurisdiction.

19. Miscellaneous

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Vacedo may assign or transfer its rights and obligations under these Terms as part of a merger, restructuring, sale of assets, corporate reorganisation or by operation of law.

No waiver of any provision of these Terms shall be effective unless made in writing.

These Terms, together with any policies and terms expressly incorporated by reference, constitute the entire agreement between you and Vacedo concerning the use of the Platform.

20. Contact

If you have any questions about these Terms, please contact Vacedo through the contact form available at: Contact Vacedo